At Diana Swan, we take great care in packaging each order to ensure it arrives safely.
Due to the fragile nature of our products, we do not offer refunds or exchanges for change of mind, accidental damage after delivery, or breakages occurring after the parcel has been successfully delivered.
If your order arrives damaged during transit, you must notify us within 48 hours of delivery by emailing diana@dianaswan.com and include:
- Your order number.
- Clear photographs of the damaged item.
- Photographs of the packaging.
Each claim will be assessed individually. Where appropriate, we may offer a replacement or another suitable resolution at our discretion.
Please note We do not provide refunds for incorrect orders placed by customers.
- Shipping costs are non-refundable.
- We are not responsible for delays caused by courier services.
By placing an order with Diana Swan, you acknowledge that you have read and agree to this Refund Policy.