Cancellation Policy

At Diana Swan, we begin processing orders as quickly as possible to ensure timely delivery.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided they have not yet been processed or shipped.
Once an order has been processed or dispatched, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible at [Email Address] with your order number.

If your cancellation request is approved before processing begins, you will receive a full refund using your original payment method.

We reserve the right to refuse cancellation requests for orders that have already entered production, packaging, or shipping.