Cancellation Policy

At Diana Swan, we begin processing orders as quickly as possible to ensure timely delivery.

Order Cancellations

• Orders may be cancelled within 24 hours of purchase, provided they have not yet been processed or shipped.
• Once an order has been processed or dispatched, it cannot be cancelled.

How to Cancel

To request a cancellation, please contact us as soon as possible at diana@dianaswan.com with your order number.

If your cancellation request is approved before processing begins, you will receive a full refund using your original payment method.

We reserve the right to refuse cancellation requests for orders that have already entered production, packaging, or shipping.